How to Download and Use Quick Assist on Windows 10
Have you ever wanted to help a friend or family member with their PC problem, but you couldn't meet them in person? Or have you ever needed some assistance from someone you trust, but they were too far away to help? If so, you might want to try Quick Assist, a built-in feature of Windows 10 that allows you to remotely connect to another PC and view or control it over the internet.
Quick Assist is a simple and secure way to solve PC problems over a remote connection. You can use it to help someone fix their PC issue, or get help from them if you have one. You can also use different tools in Quick Assist, such as a laser pointer, annotation, chat, and more, to make the process easier and more interactive.
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In this article, we will show you how to download and use Quick Assist on Windows 10, as well as how to troubleshoot some common problems with it. Let's get started!
How to download Quick Assist from the Microsoft Store
The first step to use Quick Assist is to download it from the Microsoft Store. Here's how:
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Open the Microsoft Store app on your PC. You can find it by typing "store" in the search box on the taskbar, or by clicking the Store icon on the Start menu.
In the Store app, type "quick assist" in the search box at the top right corner, and press Enter.
From the search results, click on the Quick Assist app by Microsoft Corporation. It should have a blue icon with a white arrow.
On the app page, click on the Get button to download and install Quick Assist on your PC.
Once the installation is complete, you can launch Quick Assist from the Start menu, or by typing "quick assist" in the search box on the taskbar.
How to use Quick Assist to help someone with their PC problem
If you want to help someone with their PC problem using Quick Assist, you need to follow these steps:
Launch Quick Assist on your PC.
Select Help someone, then sign in with your Microsoft account. If you don't have one, you can create one for free.
After signing in, you will see a 6-digit code on the screen. Share this code with the person you want to help. You can use any method you prefer, such as phone call, text message, email, etc.
Wait for the person you want to help to enter the code on their PC and allow the connection. You will see their screen on your PC once they do.
When you are connected and helping someone, you can use different tools in Quick Assist if you like. For example, you can use a laser pointer to point at something on their screen, annotate their screen with drawings or text, chat with them using messages, pause or resume the session, request full control of their PC (if they allow it), and more. You can find these tools at the top of the screen.
When you are done helping them, click on Leave at the top right corner of the screen. This will end the session and disconnect your PCs.
How to use Quick Assist to get help from someone you trust
If you need some help from someone you trust using Quick Assist, you need to follow these steps:
Launch Quick Assist on your PC.
In the Code from assistant box, enter the 6-digit code that they gave you. Then click on Submit.
To allow the connection and start sharing your screen with them, click on Allow.
When you are connected and getting help from someone, you can see what they are doing on your screen. You can also chat with them using messages, or use the microphone icon to talk to them if you have a microphone. You can find these options at the bottom of the screen.
If they request full control of your PC, you can choose to allow it or not. If you allow it, they can use your mouse and keyboard to operate your PC. If you don't, they can only view your screen.
When you are done getting help from them, click on Leave at the bottom right corner of the screen. This will end the session and disconnect your PCs.
How to troubleshoot common problems with Quick Assist
Sometimes, you might encounter some problems with Quick Assist, such as connection issues, error messages, or poor performance. Here are some tips to troubleshoot these problems:
Make sure both PCs have a stable and fast internet connection. You can use a speed test tool to check your internet speed and latency.
Make sure both PCs have the latest version of Quick Assist installed. You can check for updates in the Microsoft Store app.
Make sure both PCs have the correct date and time settings. You can check and adjust them in the Settings app under Time & Language.
Make sure both PCs have the same language settings. You can check and change them in the Settings app under Language.
If you see an error message that says "The code has expired", it means that the code is no longer valid. You need to generate a new code and share it with the other person.
If you see an error message that says "The code is incorrect", it means that you entered the wrong code. You need to enter the correct code that the other person gave you.
If you see an error message that says "Quick Assist is not available", it means that there is a problem with the Quick Assist service. You can try again later, or contact Microsoft support for help.
Conclusion
Quick Assist is a handy feature of Windows 10 that allows you to remotely connect to another PC and view or control it over the internet. You can use it to help someone with their PC problem, or get help from them if you have one. You can also use different tools in Quick Assist, such as a laser pointer, annotation, chat, and more, to make the process easier and more interactive.
To use Quick Assist, you need to download it from the Microsoft Store, sign in with your Microsoft account, and share a 6-digit code with the other person. Then, you can start sharing your screen with them, and either help them or get help from them. When you are done, you can end the session and disconnect your PCs.
If you encounter any problems with Quick Assist, such as connection issues, error messages, or poor performance, you can try some troubleshooting tips, such as checking your internet connection, updating Quick Assist, adjusting your date and time settings, entering the correct code, or contacting Microsoft support.
We hope this article helped you learn how to download and use Quick Assist on Windows 10. If you have any questions or feedback, please let us know in the comments below.
FAQs
Is Quick Assist safe to use?
Yes, Quick Assist is safe to use as long as you trust the person you are connecting with. Quick Assist uses encryption to protect your data and privacy during the session. You can also choose what level of access you want to give or receive from the other person. You can always end the session and disconnect your PCs at any time.
Can I use Quick Assist on other devices besides Windows 10 PCs?
No, Quick Assist is only available on Windows 10 PCs. You cannot use it on other devices such as Macs, iPhones, Android phones, tablets, etc.
Can I use Quick Assist without a Microsoft account?
No, you need a Microsoft account to use Quick Assist. If you don't have one, you can create one for free.
Can I record or save a Quick Assist session?
No, Quick Assist does not have a built-in feature to record or save a session. However, you can use other tools such as Screen Recorder or Snip & Sketch to capture screenshots or videos of your session if you want.
Can I use Quick Assist offline?
No, Quick Assist requires an internet connection to work. You cannot use it offline. 44f88ac181